Current News - New Arrangements During The CVID-19 Virus Outbreak

 

During this outbreak, my main concern is to continue delivery of Dartmoor IT Services but, to do in a safe, responsible way that will not put my customers at risk, perticularly the more elderly ones. During this period, I will use this part of my website to explain any changes in service delivery and provide further information on how my customers who at some point, may be confined to their homes, can maintain contact with friends / relatives / myself (if necessary) with my current customers.

 


1) Telephone / Email Advice / Home Visits

As usual, I will provide telephone / email advice, when you first contact me about a computer problem: I may be able to help you solve the problem yourself. But I may need physical access to your computer to diagnose the problem and repair it.

If you are able to and are nearby, I may ask you to bring the computer to me. Otherwise, I may collect it from your home. I will wear face mask, eye protection and disposable gloves for your protection. Please don't be offended if I keep 'in person' communication to a minimum. I will take the same precautions, when returning your computer after repair.

2) Remote Computer Support

Normally, I do many home visits and some of these may still be necessary. But, Remote Computer Support is also an option, especially if you (my customers) would prefer it. I use an application called TeamViewer which allows me to access your computer remotely so, you can show me the problem that you are having and so, I can diagnose / resolve it.

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Increased Cleanliness With Computer Hardware

I will clean your computer with anti-bacterial cleaner before I return it to you and wear a fresh pair of disposable gloves when handling it, before delivering it back to you.

Free software

There is range of free software that enables you to keep in touch with friends and family remotely. I have produced a summary of useful software and basic instructions for setting them up. I can send you more detailed instructions or talk you through it by telephone if required.

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